Frequently Asked Questions
How much will delivery cost?
Free Freight for orders over $80
Freight charge is $6.50 for orders between $24.99 and $79.99
Freight charge is $3.50 for orders under $24.98
How will my order be delivered?
Your order will be delivered by courier.
When will I receive my order?
Orders placed by noon Monday to Friday to main North Island centres should arrive within 1 – 2 working days of us receiving your order. Deliveries to rural addresses and the South Island generally take 2 – 4 working days. Apologies for the special circumstances meaning a delay in orders arriving in February.
What should I do if I need my order urgently?
Email email@example.com or phone 07 884 4442 to check that your order will arrive by a certain date.
Can my order be delivered to a PO Box?
No. Couriers will only deliver to a street address.
Can I track my order?
Once your order has been despatched, you will receive a confirmation email containing a tracking number and link to the courier’s website.
Can our school or centre be invoiced?
Yes. When you place your order on the website, you will see two options. Personal orders must be paid at the time of ordering. Orders for schools and centres can be invoiced. Choose the invoice option.
Can I contact you with a question about my order?
Yes. Phone 07 884 4442 during business hours or email firstname.lastname@example.org
Do you have a special price for a set of books?
No. The “set” size is always increasing, so we don’t have a special price for a set of books.
Do you have a discount price for large orders?
Yes. If you want to order 25 or more books, please email email@example.com to discuss a discount.
Do you send the books to other countries?
Yes, we can do that. Please email firstname.lastname@example.org with all the details of how many items and the delivery address. We will then find out the overseas postage cost and contact you with those details. Payment by credit card is required before the parcel is sent.
Are all your products in stock and available?
Yes. If an item is on our website, it is definitely available.
Can I purchase replacement CDs?
Yes. Email email@example.com to order replacement CDs. The cost is $5 per CD plus freight.
I am a poor student. Do you allow people to pay off their order over time?
Yes. Email firstname.lastname@example.org to discuss how you can make payments over time. You will receive the items once the order is fully paid for.
Do you visit centres and schools?
Yes. We perform our books as shows. Please email email@example.com with your location and a time preference. We will get back to you with a price.
What is the price for your te reo pronunciation workshops?
The workshop price depends on the length of the workshop and the travel and accommodation needed. Please email firstname.lastname@example.org with your location, a time preference and as much information as possible about your workshop needs. We will get back to you with a price.
Are your books signed by the author?
Yes, if you order from our website, your books will be signed by the author.
If my order will be sent as a gift, can you write a special message inside the book(s)?
Yes. Please email email@example.com to let us know what message you want inside the book.
Can I give you feedback and ideas for future books and resources?
Yes, definitely. Please email firstname.lastname@example.org with any ideas and comments. We love hearing from people.